| Author |
Thread Statistics | Show CCP posts - 20 post(s) |
Princesse Qiao
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Posted - 2008.03.13 11:20:00 -
[1]
 Originally by: DiseL
I am having major problems running multiple clients on both my systems since patch. Lockups when tabbing back and forth between clients, eve.exe error on 2nd or third client, eve.exe error when hitting Esc in 2nd or third client.
Others are getting this problem too. - Obviously a significant issue as it kills 'power of 2' .. However it is not universal it seems - we asked in two major hubs if others were having this issue. Pls feel free to evemail me if you are trying stuff, whether or not it achieves a fix. I will reply. |
Princesse Qiao
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Posted - 2008.03.13 12:56:00 -
[2]
Still no word on alt-tab crashes - getting psyched up to do a full client reload now..  |
Princesse Qiao
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Posted - 2008.03.13 13:24:00 -
[3]
Ok - now have 2 full fresh installs to separate drives (not just logical separations) and each client running under it's own cpu core affinity. Still no joy. one client or the other keeps crashing if I try to switch between them.
CCP now needs to fix this or they will quickly lose up to half their (virtual) subscribers... |
Princesse Qiao
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Posted - 2008.03.13 14:02:00 -
[4]
ok m8 got through testing and can run 2 clients on a 4GB rammed x64 but he's coming close to danger zones on mem - so anyone with a budget pc is gonna get ram-spiked into a crash. - ie anyone with a 32bit PC and 2 accounts is stuffed by this build. |
Princesse Qiao
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Posted - 2008.03.13 14:16:00 -
[5]
Originally by: She Storm
Something I have noticed.. when I run multiple clients and one locks up and crashes.. when i hit the windows key to go to windows.. I still see the eve "button" on the start menu bar.. it still shows the eve logo on it, but it no longer says EVE, it says "Microsoft Visual C++" on the button next to the eve logo .
Yes I've seen that in one instance - When I killed one client via the task manager. The other client then also siezed up - but i found there were actually two instances of eve still on the taskbar, one of which was carry the c++ label. |
Princesse Qiao
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Posted - 2008.03.13 14:19:00 -
[6]
Originally by: Zenst
Originally by: Princesse Qiao
Still no word on alt-tab crashes - getting psyched up to do a full client reload now..
Hmmm given you have lots of settings that got trashed.
Alot of settings not announced in patch yet seem to be with us.
Agreed - tho my cache was only 48 hours old prior to patch 
Cache folder redone.
Your eve client after patch still got old hangovers from old cache etc.
So you have a client with alot of legacy cache etc, and settings alone dictated a fresh download and install, no brainer realy. Bit like this patch and its notes :(.
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Princesse Qiao
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Posted - 2008.03.13 14:21:00 -
[7]
agreed - tho my cache was only 48 hrs old prior to patch ( and that'll teach me to preview post..) |
Princesse Qiao
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Posted - 2008.03.13 16:13:00 -
[8]
OK I thinkI've fixed the alt-tab issue. Here goes:
The EVE client writes profile caches to the C: drive and they are GINORMOUS (sic). Which means if u like me keep a very small C: drive, that and the rather big setup file can max you out, and stop EVE using a pagefile. This was just about OK before the patch but the patch has pushed memory use up about 10% maybe a bit more, soooo u need ur pagefile. Moving the pf to another drive and setting it to system managed seems to have done the trick (even tho system is setting a very similar size to my manual one - ie initial 3300 max 4990, EVE doesn't seem to want to write to the unmanaged pf anymore). Odd but if it works...
Btw we just tested a can drop in Dod - just to get a bit of pressure piled on the 2 clients - and my alt didn't get flagged to me for attack.. hmm next issue...  |
Princesse Qiao
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Posted - 2008.03.13 16:26:00 -
[9]
Oops jumped the gun .. after 10 mins of testing one client did lock up again. I'm still pretty sure this is to do with the way the new patched client is using mem/pagefile.. Nothing went wrong until I went OOG to write up.. Like I said much earlier in this thread - feel free to evemail with comments/other suggestions (but not micky mouse stuff like 'reinstall client' 'do gfx drivers', 'settings to min/classic'..etc.). |
Princesse Qiao
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Posted - 2008.03.13 16:34:00 -
[10]
full blown client crash now with a c++ runtime error - so now we know where the overruns r coming from... over to u CCP... |
Princesse Qiao
Dallas Company
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Posted - 2008.03.14 10:21:00 -
[11]
Actually after nearly the whole day yesterday vainly trying every client-side solution I could dream up (some you you may actually have to read previous posts if you want to know what they all were), and not managing to get FPS sorted or 2 clients stable enough to run at lvl4 'proper', and given that there has been nothing at all by way of comment from CCP on these serious issues, I have to now agree with the most negative of the posts above - and the most positive of suggestions directly above this: 1. Don't try big patches in future til you have fully tested the patch. 2. Roll back this horrible patch and break it down before reintroducing it.
Frankly I don't see the point of anythingin it as it stands. Yes EVE was broke and needed fixing before it, but now it's far worse. And if you don't want to see posts like this (assuming you actually read them) try acknowledging issues raised by your customers. This forum post is now 17 pages long with not so much as a word from CCP. I can't think of any other provider hosted forum which would be ignored for so long by the host, whateverthe circumstances or priorities of workload: there is always 5 minutes to let your customers know you are taking what they are saying on board! |
Princesse Qiao
Dallas Company
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Posted - 2008.03.14 17:09:00 -
[12]
Originally by: Chlamidia
Edited by: Chlamidia on 14/03/2008 14:46:51
I would imagine all the devs are pounding away at keyboards trying to fix the problems instead of spending hours reading whinging bastard posts on the forum 
I'd agree that whining is not productive, but:
1: They have to read these posts to obtain information on bugs players are reporting - and what the players are trying from their end to fix things.
2: It is the tiniest amount of work on top of wading through all this to actually post a note saying 'note taken of this, this and this, working on the first, second confirmed as bug etc.. ' - and potentially saves their paying customers wasted hours of fixes from their end.
3: It is a (missed) opportunity to give guidance to customers as to the kind of feedback information needed (what tech info to include in reports, no more reports needed of a/b/c etc).
This is the kind of thing I have organised in tech support for no less that 4/5 of the UK's biggest ISP's, and would regard as standard industry practice with any fault let alone major outages. I am also happy to do this for CCP if they pay me! |
Princesse Qiao
Dallas Company
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Posted - 2008.03.14 17:21:00 -
[13]
Not sure yet - not been on long enough to test and not going to be atm.. :
1. Alt-tab seems more stable
2. Alt-esc pretty much 100% guaranteed to cause a lockup of even 1 client.. |
Princesse Qiao
Dallas Company
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Posted - 2008.03.17 00:02:00 -
[14]
Is it really going to take a whole week of people telling you they can't play the game anymore (FPS, client lockups, OV resetting itself , undocking 11AU from stn !!!) before you finally admit you are totally out of control and roll this mess noone wants back...?? |
Princesse Qiao
Dallas Company
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Posted - 2008.03.17 08:58:00 -
[15]
Originally by: CCP Explorer
In addition to my other replies: I've sent internal requests for the "1152x864 issue" to be reviewed, for a FPS comparison to be done and for the "Alt+Tab issue" investigated.
Some have asked why there haven't been any dev responses here since the deployment. We have been investigating random node deaths as a top priority, working evenings, into the nights and this weekend.
Sunday afternoon was my first opportunity to read the forums and respond to the issues raised here.
This is an appalling admission. Frankly random node deaths take a massive second priority to what is going on with the patch - tho it sounds as if it's affecting your servers as badly as it is us.. (there is no such thing as coincidence in IT...). read your long suffering players' lips: ROLL IT BACK |
Princesse Qiao
Dallas Company
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Posted - 2008.03.17 10:45:00 -
[16]
Originally by: Daan Sai
Originally by: Lusulpher
My EVEMon has yet to update.
I got my copy of EVEMon to work by generating a fresh API key and using the new one.
Has anyone mentioned that you can't get info or market details on any skill you haven't already trained in your skill sheet. Makes it hard to read the requirements for other skills, and if you already have the skill the market details are not as useful! lol.
Yes m8 the issue of evemon not working right was raised - Let's keep the message simple for now:
Rollback the patch - plyrs pls sign. Ta |
Princesse Qiao
Dallas Company
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Posted - 2008.03.18 00:01:00 -
[17]
I'd agree some things don't need rolling back, and yes it had occured to me that with the server-side changes they made last Friday would make such a thing hard if not impossible, but some of the changes made are clearly responsible for the client's instability - and these are prinicipally ui changes, which, yes, would require a lot of work server side to bring back to where we stood, but CCP need to understand how seriously we take this - the client having been rendered unstable is a core matter and as such renders the game unplayable. I also strongly suspect that a dogged attempt to make changes work rather than giving up on them and yes doing a ****load of donkey work only to put some things back the way they were is at the core of why things are taking so long to be worked out. More simply put in laymans terms = roll it back. |
Princesse Qiao
Dallas Company
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Posted - 2008.03.18 09:10:00 -
[18]
Princess Katie I agree utterly - still can't use both my 2 accounts together. Still not a word from CCP about the urgent issues of multi-client stability and FPS fluctuations. How bout giving us access to serenity so we can play...? (Joke) |
Princesse Qiao
Dallas Company
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Posted - 2008.03.19 00:53:00 -
[19]
Originally by: JitaCitizen 72395
Thanks to CCP Explorer for confirming alot of these issues have been fixed or solved already. {...} quote]
Hmm .. Where??
OK we'll take you at your word - quick test coming up... |
Princesse Qiao
Dallas Company
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Posted - 2008.03.19 01:22:00 -
[20]
w00t - alt tabbed many times with no lockup, alt-esc'd couple of times too (two clients currently running in the background since my last post..) .. could this be what we have been dreaming of for the past week? Longer test in the morning with some real pressure on the clients ..
Why oh why don't CCP follow standard outage procedures and notify specific fixes so ppl can test? That's what we do in other IT support... sigh |
Princesse Qiao
Dallas Company
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Posted - 2008.03.19 09:00:00 -
[21]
Originally by: Princesse Qiao
w00t - alt tabbed many times with no lockup, alt-esc'd couple of times too (two clients currently running in the background since my last post..) .. could this be what we have been dreaming of for the past week? Longer test in the morning with some real pressure on the clients ..
Why oh why don't CCP follow standard outage procedures and notify specific fixes so ppl can test? That's what we do in other IT support... sigh
Still happening. Context: browsing outside while waiting for one client to redock. Think it happened as the char docked: massive write to pagefile then client no longer accessible. Still showing as OK in task manager, but unable to switch to it.
Over a week now... |
Princesse Qiao
Dallas Company
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Posted - 2008.03.19 11:04:00 -
[22]
{Re. Post from Caldari Citizen}
Thanks CC - seen the CCP post on p23 again now - actually saw them at the time but was too incensed at the admission that this forum had not been read til Sunday to take the content on board properly.
Well let's hope they get to the bottom of this soon or I'm gonna have to think of dumping an account. |
Princesse Qiao
Dallas Company
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Posted - 2008.03.25 12:29:00 -
[23]
Originally by: Queen Dragon
It would probably be a good idea if everyone with problems that revent them from playing EVE in a fashion that is comfortable would demand credit for the time from patch day until it is fixed. That's what I intend to do. Money talks and if they have to credit everyone (or most) for several weeks of time they might get the point. If they don't credit me it will be the last they will see of me and my two accounts. I hope others feel the same way.
signed |
Princesse Qiao
Dallas Company
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Posted - 2008.03.27 01:16:00 -
[24]
Originally by: Rethie
Edited by: Rethie on 26/03/2008 10:28:57
Edited by: Rethie on 26/03/2008 10:18:34
Well since CCP aren't reading this thread, or can't be bothered answering, I think I may have some solutions now.
My fix, it appears that the errors before mentioned may lie in the patching of older builds, or not.
1. I downloaded current premium client, saved my current bookmarks file as mentioned on page 16 of this thread. I then wiped all known directories of EVE that I could find using Eraser 57 (probably didn't make any difference to deleting but).
2. I downloaded/installed latest audio driver from my sound driver provider (realtek in this case) as someone mentioned in another thread it improved things.
3. Installed premium client, set hdr off, cache high, 24bit colour, shadows normal.
4. Run the client, I now have adverage fps in flight of 65-70 even in JIta (O_O)also with masses of cans in roid belts up from 15-20fps, in station adverage 90fps from 20-25.
5. The overview now remains on right of screen and keeps tabs saved as required but default always resets to default after undock. I found if I put my "Selected item" window at top right and the "overview" below that not docked to it, and my drones window in a gap below it also undocked they remain in these positions throughout action, though the "overview" does jump in level with the left edge of "selected item " everytime you undock (livable atm).
The game is now playable (except for overview quirks)
Hope this helps folks (to all those still reading this thread)
Fly safe
Rethie
You may be right about FPS issues relating to patching as I never had the FPS issue and went straight to a full deletion of EVE and download of new clients when I had the problems with clients locking up. I was indeed surprised to note that the lockups did not coincide with memory or cpu spikes and therefore suspected some way in which the client was actually dealing with code. It is interesting to note players having a go about changes made to the way 'alt' behaves, and the client lockups always seeming to coincide with either use of the alt key (with tab or esc) or behaviour making the same system calls as tabbing and escaping between programs would do.
I strongly suspect this is all one with the ov issues as the alt key worked with ov as an override as I understand it... |
Princesse Qiao
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Posted - 2008.03.31 15:45:00 -
[25]
Originally by: Zygdriel
Edited by: Zygdriel on 30/03/2008 22:16:13
i play 2 clients always, and i noticed on my pentium dual core than before each client used 50% of cpu...well 49%
now they dont use 50% of cpu each, they share 50% of cpu both, i mean if one is 19% the other is 31%, they never go beyond 50% use both added, also got a severe preformance hit, im not playing anymore
using xp x64 sp2
Nicely observed. I've noticed it's not just the other client that locks up - it's pretty much everything on the PC except the task manager and the client that's still live. ODD thing: I went most of last week without encountering the issue, then it simply came back with a vengeance on the weekend. No major changes to the pc in the interim except loading a synch suite for a p990i cellphone (unlikely to affect this). |
Princesse Qiao
Dallas Company
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Posted - 2008.04.05 20:59:00 -
[26]
(a) Acknowledgement of problem
(b) Communication on progress
(c) Confirmation of scheduled fix
Wouldn't mind something like this for the client lockup problems too... as the man said it's been a while, and while FPS has been getting some (horrendously slow) attention, those of us who are getting lockups are treated like we don't exist... |
Princesse Qiao
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Posted - 2008.04.15 17:49:00 -
[27]
Edited by: Princesse Qiao on 15/04/2008 17:50:03
I've been posting on this forum since 13th March about the 2-client lockup issue. It's now 15th April - over a month later. Still not a word on this forum that this issue is even being looked at - though my bug report on it was acknowledged and I was told then that it had already been reported. Now post today's patch it actually seems to be worse than ever. How about letting us know what you are doing cos it's getting a bit tiring restarting clients all the time and EVE's getting a bit boring grinding easy lvl4's... |
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